Evaluating the long-run effect of economic factors on airline service failures: a comparison between low-cost and legacy carriers with an ARDL approach

Q Ma, G Wang - Research in Transportation Business & Management, 2024‏ - Elsevier
With the increasing airline business model hybridization, the difference in service sensitivity
concerning financial conditions between low-cost carriers (LCCs) and legacy carriers …

Financial distress and service decisions: Empirical evidence from the US domestic airlines

Q Ma, G Wang - Managerial and Decision Economics, 2023‏ - Wiley Online Library
Understanding the firm's service decisions under financial distress is of central importance to
service quality regulators and operation management scholars. This study aims to add new …