This study examines how citizens' use of e-government websites and public sector social
media accounts relates to their satisfaction and perceptions of public sector trustworthiness …

The objective of this article is to provide an initial assessment of Facebook use by Western
European municipalities considering two aspects: citizens' engagement and municipalities' …

Based on privacy calculus theory, we derive hypotheses on the role of perceived usefulness
and privacy risks of artificial intelligence (AI) in public services. In a representative vignette …

As government agencies at every level are adopting social media tools, scholarship is
emerging that indicates dialogic potentials meant to increase citizen engagement might not …

Public administrations need to find innovative approaches to solving changing problems
and to fulfilling their duties. Crowdsourcing in local governments could be defined as the use …

Previous research incorporates Habermas' theory of communicative action with implications
of social media for public discourse, yet few studies consider the theory's relevance and …

From year to year, the role of Social Media has become increasingly important. In this
context, public institutions in Romania have started to use social networks more and more …

The case study research design was adopted to evaluate websites and social media portals
(Facebook and Twitter) of two municipal assemblies in the Greater Accra Region of Ghana …

In the realm of local government, private sector practices that once seemed taboo such as
branding are increasingly employed within public administration. This study utilizes surveys …

The start of the 2020s presents a broken American administrative system plagued by state
ineptitude in a time of turmoil and government distrust. In their protests, marginalized citizens …