Touch plays an important, if often underacknowledged, role in our evaluation/appreciation of
many different products. It is unsurprising, therefore, that there has been such a recent …

This article provides a systematic review of research articles applying Kansei/Affective
Engineering methodologies for the development of Social and Service Robots. We describe …

Out of all the human senses, touch is the one that is most often unappreciated, and
undervalued. Yet, the surface of the human body, the skin, is actually one huge sheet of …

For over three decades, kansei engineering has expanded greatly and has become a
significant discipline both in the industrial and the academic worlds. In this paper, I present …

Recent studies show that products and services hold great appeal if they are attractively
designed to elicit emotional feelings from customers. Kansei engineering (KE) has good …

The customer experience is important for adding value to firms' offerings but two challenges
arise: the customer experience is increasingly created through interactions with product …

This article designed a service model in logistics services for document and package
delivery through the exploration of service element relationships and customer perceived (ie …

This research aims to test the mediating role of both affective and cognitive satisfaction on
the effect of service quality on loyalty. Affective satisfaction is represented by Kansei …

This paper reviews the research ideas around consumer response to product design. From
the product side, we discuss the most significant design features preferred by average …

As living standards improve, modern products need to meet increasingly diversified and
personalized user requirements. Traditional product design methods fall short due to their …