Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

The research on chatbots has gained momentum over the past few years. Academics and
practitioners investigate how these tools for communication with customers or internal team …

How much do anthropomorphisms influence the perception of users about whether they are
conversing with a human or an algorithm in a chatbot environment? We develop a cognitive …

As brands increasingly integrate artificial intelligence (AI)-enabled automation as part of
their communication efforts, marketers have employed social media brand chatbots to …

Exposure to diverse perspectives is helpful for bursting the filter bubble in online public
video platforms. The recent advancement of Large Language Models (LLMs) illuminates the …

With the continuous improvement of large language models (LLMs), chatbots can produce
coherent and continuous word sequences that mirror natural human language. While the …

As human-AI interactions become more pervasive, conversational agents are increasingly
relevant in our communication environment. While a rich body of research investigates the …

Purpose This study aims to conceptualize the relationship of perceived artificial intelligence
(AI) credibility with consumer-AI experiences. With the widespread deployment of AI in …

The memorialization of mass atrocities such as war crimes and genocides facilitates the
remembrance of past suffering, honors those who resisted the perpetrators, and helps …

Abstract The use of Voice Assistance Systems based on Artificial Intelligence (VASAI)-such
as Siri, Alexa, and many others-is becoming more and more popular; however, studies on …