This study attempts to present the findings of a self-administered survey carried out among
1872 British and German tourists visiting Mallorca and Turkey in the summer of 1998. The …

Accurate measurement of customer satisfaction is a prerequisite for develo** effective
management strategies. Only with reliable customer feedback, gathered through an …

This study examines the causal relationship between tourist expectations, tourist
motivations, tour quality, tourist satisfaction, tourist complaints and tourist loyalty of Chinese …

The objectives of this research were to determine if motivational differences existed between
tourists from the same country visiting two different geographical destinations and across …

Online meal delivery platforms (OMDPs), like UberEats, have received more attention since
quarantine was established to prevent the spread of COVID-19. The research into …

The purpose of the current study was to examine the relationships between satisfaction,
perceived value, and quality in their prediction of intentions to repurchase and positive word …

This study assesses the satisfaction of different tourist groups using a conceptual model that
combines the concepts of the Expectancy Disconfirmation Paradigm [Oliver, RL (1980). A …

In today's ever‐increasing globalization of services and brands, service‐oriented
businesses need to attend to the satisfaction of their customers both domestically and …

The opportunity to capture the opinions of the general public about multiple topics such as
social events, marketing campaigns, and product preferences has raised more and more …

This paper seeks to identify the variables that are related to customer satisfaction during a
guided package tour service encounter, including the role of the tour leader and the service …