Metaverse in education: A systematic literature review
This article presents a summary of the prior studies on the use of the metaverse in the sector
of education using a systematic literature review. The bibliometric analysis of this study is …
of education using a systematic literature review. The bibliometric analysis of this study is …
The relationship between E-service quality, ease of use, and E-CRM performance referred by brand image
The purpose of this study is to determine the relationship of e-service quality (ESQ) and
ease of use (EOU) to electronic customer relationship management (E-CRM), which is …
ease of use (EOU) to electronic customer relationship management (E-CRM), which is …
Critical Success Factors for Transforming CRM to SCRM for building E-CRM
In the current scenario, the entire Middle East is witnessing drastic digitalization, and
consumer behavior is also widely affected by the technological development. This has …
consumer behavior is also widely affected by the technological development. This has …
Electronic customer relationship management (E-CRM) and customer loyalty: The mediating role of customer satisfaction in the banking industry
This study examined the impact of E-CRM on customer loyalty with the mediating effect of
customer satisfaction in the banking industry. Customer satisfaction is important for loyalty …
customer satisfaction in the banking industry. Customer satisfaction is important for loyalty …
Metaverse and education: identifying key themes and future research trajectories
S Virani, S Rautela - The International Journal of Information and …, 2025 - emerald.com
Purpose The present study aims to undertake an extensive review of scholarly literature by
exploring the intersection of the metaverse and education. Design/methodology/approach …
exploring the intersection of the metaverse and education. Design/methodology/approach …
Pengaruh Kualitas Layanan Dan Penanganan Keluhan Terhadap Loyalitas Pasien BPJS Dimediasi Oleh Kepuasan Pelanggan (Studi Pada Pasien Pengguna BPJS …
Adanya peningkatan jumlah pasien RSIA Bunda Sejahtera sejak akhir tahun 2017–2020
yang didominasi oleh pasien BPJS Kesehatan mendorong pengelola untuk menjaga …
yang didominasi oleh pasien BPJS Kesehatan mendorong pengelola untuk menjaga …
E-CRM in Digital Payment Services: Its Role and Proposed Framework for Adoption
N Hoda - Building a Brand Image Through Electronic Customer …, 2022 - igi-global.com
Supported by technology, digital payment expanded at a rapid pace in the last decade,
constantly reducing cash transactions across the world. Across the world, the shift to digital …
constantly reducing cash transactions across the world. Across the world, the shift to digital …
Strategi e-CRM Untuk Meningkatkan Kepuasan Konsumen: Sebuah Literatur Review
Penelitian ini dilakukan dengan menggunakan kajian literatur review untukmendapatkan
landasan teori yang bisamendukung pemecahan suatu permasalahan. Tujuan penelitian …
landasan teori yang bisamendukung pemecahan suatu permasalahan. Tujuan penelitian …
Pengaruh CRM Terhadap Customer Loyalty dengan Customer Trust Sebagai Variabel Mediasi Pada Online Shop
TPE Sari - Jurnal Manajemen, 2022 - e-jurnal.lppmunsera.org
The purpose of the study is to find out the influence of Customer Relationship Management
(CRM) components, namely Customer Engagement, Customer Knowledge, Customer …
(CRM) components, namely Customer Engagement, Customer Knowledge, Customer …
Exploring the Challenges of migration towards Software-as-a-Service in Iran: the case study of Cloud-based CRM using a multidimensional perspective
Cloud-based CRM has emerged as a popular option for organizations due to its cost-
effectiveness, flexibility, and ease of use. However, migrating to cloud-based CRM brings …
effectiveness, flexibility, and ease of use. However, migrating to cloud-based CRM brings …