Proactive management of IT operations to improve IT services
IT Service Operations is a high priority improvement target for IT service providers because it
is critical for business operations and involves daily interaction with customers, thus directly …
is critical for business operations and involves daily interaction with customers, thus directly …
Strategic management for it services using the information technology infrastructure library (ITIL) framework
H Gunawan - 2019 international conference on information …, 2019 - ieeexplore.ieee.org
Nowadays, the IT paradigm which initially focused solely on data processing and
manipulation, has now begun to shift to strategic planning and IT services. The company or …
manipulation, has now begun to shift to strategic planning and IT services. The company or …
[PDF][PDF] The impact of cloud computing on ITIL service strategy processes
Cloud computing has become an increasingly popular means of delivering precious IT
enabled business services. Customers and end users access the IT services catalog …
enabled business services. Customers and end users access the IT services catalog …
IMPLEMENTATION OF SUSTAINABLE SERVICE IMPROVEMENT IN ORGANIZATIONS USING FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE …
Abstract IT Service Management (ITSM) is a way for managing information technology that
aims to align the needs of businesses and IT departments in order to provide services that …
aims to align the needs of businesses and IT departments in order to provide services that …
Develo** an improved ITSM framework for ethio telecom
GB Berihun, D Teferi - Journal of Information Systems and Informatics, 2021 - journal-isi.org
Telecom service providers are engaged exhaustively in providing various kinds of IT
services for their customers. These IT services should be customer-oriented, and quality …
services for their customers. These IT services should be customer-oriented, and quality …
[PDF][PDF] Evaluation of Detailed CSFs and Benefits Model for ITIL Implementation
H Tsunoda, Y Kino - International Journal of Innovation, Management and …, 2018 - ijimt.org
In recent years, information technology infrastructure library (ITIL) has become a global de
facto standard in the field of system operations of enterprise information systems. However …
facto standard in the field of system operations of enterprise information systems. However …
Overcoming the Challenges of Implementing ITIL4 for Private Industry
HJ Bartel - 2022 - search.proquest.com
Abstract The Information Technology Infrastructure Library (ITIL) is the most widely adopted
framework for delivering Information Technology Service and Management (ITSM). ITILv3 …
framework for delivering Information Technology Service and Management (ITSM). ITILv3 …
Applicability of it service management in the migration to cloud computing
A Cardoso - 2015 - search.proquest.com
The cloud computing (CC) paradigm is transforming the way Information Technology (IT)
services are provided by converting IT products into services. This modification allows the …
services are provided by converting IT products into services. This modification allows the …
A Support Framework for the Migration of E-Government Services to the Cloud
Public and federal agencies from countries around the world are increasingly providing
information technology based services via the Internet-known as e-government. Several of …
information technology based services via the Internet-known as e-government. Several of …
GB Biyadgilign, DT Lemma - academia.edu
Telecom service providers are engaged exhaustively in providing various kinds of IT
services for their customers. These IT services should be customer-oriented, and …
services for their customers. These IT services should be customer-oriented, and …