[HTML][HTML] High-quality health systems in the Sustainable Development Goals era: time for a revolution

ME Kruk, AD Gage, C Arsenault, K Jordan… - The Lancet global …, 2018‏ - thelancet.com
Executive summary Although health outcomes have improved in low-income and middle-
income countries (LMICs) in the past several decades, a new reality is at hand. Changing …

The role of embedded research in quality improvement: a narrative review

C Vindrola-Padros, T Pape, M Utley… - BMJ quality & …, 2017‏ - qualitysafety.bmj.com
Methods We carried out a narrative review 24–26 to explore the role that embedded
researchers could play in improvement efforts in healthcare. We conducted a two-stage …

Emotional intelligence and leadership: insights for leading by feeling in the future of work

S Saha, R Das, WM Lim, S Kumar, A Malik… - International Journal of …, 2023‏ - emerald.com
Purpose Emotional intelligence (EI) is a critical component of leadership that reflects the
ability of leaders to understand how their emotions and actions affect the people around …

Quality management in humanitarian operations and disaster relief management: A review and future research directions

S Modgil, RK Singh, C Foropon - Annals of operations research, 2022‏ - Springer
Quality management has been widely discussed in the literature, and recent special issues
on humanitarian supply chains and relief operations have emphasized the increasing …

[HTML][HTML] How to be a very safe maternity unit: an ethnographic study

EG Liberati, C Tarrant, J Willars, T Draycott… - Social Science & …, 2019‏ - Elsevier
Maternity care continues to be associated with avoidable harm that can result in serious
disability and profound anguish for women, their children, and their families, and in high …

Patient‐centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety

A Gillespie, TW Reader - The Milbank Quarterly, 2018‏ - Wiley Online Library
Policy Points: Health care complaints contain valuable data on quality and safety; however,
there is no reliable method of analysis to unlock their potential. We demonstrate a method to …

Learning from patients' experiences related to diagnostic errors is essential for progress in patient safety

TD Giardina, H Haskell, S Menon, J Hallisy… - Health …, 2018‏ - healthaffairs.org
Diagnostic error research has largely focused on individual clinicians' decision making and
system design, while overlooking information from patients. We analyzed a unique new data …

How do aggregated patient-reported outcome measures data stimulate health care improvement? A realist synthesis

J Greenhalgh, S Dalkin, E Gibbons… - Journal of Health …, 2018‏ - journals.sagepub.com
Objectives Internationally, there has been considerable debate about the role of data in
supporting quality improvement in health care. Our objective was to understand how, why …

[HTML][HTML] The patient feedback response framework–understanding why UK hospital staff find it difficult to make improvements based on patient feedback: a qualitative …

L Sheard, C Marsh, J O'Hara, G Armitage… - Social science & …, 2017‏ - Elsevier
Patients are increasingly being asked for feedback about their healthcare experiences.
However, healthcare staff often find it difficult to act on this feedback in order to make …

Beyond clinical engagement: a pragmatic model for quality improvement interventions, aligning clinical and managerial priorities

S Pannick, N Sevdalis, T Athanasiou - BMJ quality & safety, 2016‏ - qualitysafety.bmj.com
Despite taking advantage of established learning from other industries, quality improvement
initiatives in healthcare may struggle to outperform secular trends. The reasons for this are …