Health care practitioners and change experts contend that organizational readiness for
change is a critical precursor to successful change implementation. This article assesses …

This article reviews the literature on attitudes toward change. This narrative review of 58
journal articles published between 1993 and 2007 indicates that there is a need for a more …

Now available in paperback, this two-volume work is intended to help readers develop
powerful new ways of thinking about organizational principles, and apply them to policy …

Purpose The purpose of this paper is to systematically review the academic literature on
Supply Chain Learning (SCL), including the definitions, drivers, sources, barriers and …

New developments and trends in selling and sales management are creating demands and
opportunities that require adaptation and new approaches on the part of both sales …

Organizations seeking to foster teamwork in fluid environments are increasingly turning to
teams as a preferred performance arrangement. The ongoing proliferation of teams is due in …

Purpose–Although organizational change is inevitable with customer relationship
management (CRM) implementation, very little is known about how this change affect …

This exciting new title provides a comprehensive introduction to the main theoretical and
managerial issues of B2B marketing. It raises readers' awareness of the significance of B2B …

As sales organizations increase their reliance on sales teams, they must learn how
organizational and interpersonal relationships influence sales teams, how sales teams play …

Salespeople interact with individual customers to drive revenues by identifying and finding
solutions for customer needs. The external knowledge salespeople acquire in conjunction …