Good communication is vital in health care, both among health care professionals, and
between health care professionals and their patients. And well-written documents …

In recent years, the ability of intelligent systems to be understood by developers and users
has received growing attention. This holds in particular for social robots, which are …

During the past two decades many research teams have worked on the enhancement of the
explanation capabilities of knowledge-based systems and decision support systems. During …

A two phase study is reported. In the first phase, we asked a number of doctors to rate a list
of information categories (identified by Berry, Gillie and Banbury 1995) in terms of how …

We have constructed a Bayesian model relating personality and emotion to externally
observable behaviors, designed to be useful in generating natural and convincing …

The automatic generation of natural language messages (or NLG) has been employed in
many computer systems and for various purposes, which go from providing information on a …

This paper presents an approach for providing patients with personalised explanations of
their medical record. Simple text planning techniques are used to construct relevant …

This article describes an empirical, user-centred approach to explanation design. It reports
three studies that investigate what patients want to know when they have been prescribed …

The aim of this book is to bring together approaches from different subfields of Artificial
Intelligence as well as adjoint disciplines in order to characterize a" computational model" of …

In this paper we describe how we generated written explanations to 'indirect users' of a
knowledge-based system in the domain of drug prescription. We call 'indirect users' the …