[HTML][HTML] What influences algorithmic decision-making? A systematic literature review on algorithm aversion
With the continuing application of artificial intelligence (AI) technologies in decision-making,
algorithmic decision-making is becoming more efficient, often even outperforming humans …
algorithmic decision-making is becoming more efficient, often even outperforming humans …
Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage
The technology readiness (TR) index aims to better understand people's propensity to
embrace and use cutting-edge technologies. The initial TR construct considers four …
embrace and use cutting-edge technologies. The initial TR construct considers four …
Adoption of AI-based chatbots for hospitality and tourism
R Pillai, B Sivathanu - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses
Interactions between consumers and humanoid service robots (HSRs; ie, robots with a
human-like morphology such as a face, arms, and legs) will soon be part of routine …
human-like morphology such as a face, arms, and legs) will soon be part of routine …
Marketing in the sharing economy
The last decade has seen the emergence of the sharing economy as well as the rise of a
diverse array of research on this topic both inside and outside the marketing discipline …
diverse array of research on this topic both inside and outside the marketing discipline …
Customer service chatbots: Anthropomorphism and adoption
Firms are deploying chatbots to automate customer service. However, miscommunication is
a frequent occurrence in human-chatbot interaction. This study investigates the relationship …
a frequent occurrence in human-chatbot interaction. This study investigates the relationship …
Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model
Background mHealth (mobile health) services are becoming an increasingly important form
of information and communication technology (ICT) enabled delivery for healthcare …
of information and communication technology (ICT) enabled delivery for healthcare …
An updated and streamlined technology readiness index: TRI 2.0
A Parasuraman, CL Colby - Journal of service research, 2015 - journals.sagepub.com
The Technology Readiness Index (TRI), a 36-item scale to measure people's propensity to
embrace and use cutting-edge technologies, was published in the Journal of Service …
embrace and use cutting-edge technologies, was published in the Journal of Service …
Extending the technology acceptance model to explain how perceived augmented reality affects consumers' perceptions
Today, reaching consumers through interactive methods has become one of the primary
goals of the brands. As a result of this, smartphones have turned into tools brands can use to …
goals of the brands. As a result of this, smartphones have turned into tools brands can use to …
Consumer adoption of online food delivery ordering (OFDO) services in Pakistan: The impact of the COVID-19 pandemic situation
Evolving internet technology has brought about changes in consumer lifestyle and
increased online shop**. Grounded in the theory of technology readiness (TR), this study …
increased online shop**. Grounded in the theory of technology readiness (TR), this study …