Drawing on social exchange theory, this study examines the relationship between internal
corporate social responsibility (CSR) and hospitality employees' customer-oriented …

This research article contributes to the advancement of the medical and wellness tourism
supply chain through the development of a robust mathematical model aimed at optimizing …

Understanding the asymmetric relationships between satisfaction factors and overall
employee satisfaction is critical for airlines if they are to formulate effective strategies for …

This study examines the multidimensional antecedents and outcomes of hotel employees'
mental health. Using data from 756 hotel employees in China, the findings indicate that …

Abstract Service robots have emerged as powerful technological tools across various
markets. Customer orientation and responsiveness to feedback, such as word of mouth …

The coronavirus pandemic (COVID-19) has created challenging working conditions in coal-
production activities. In addition to the massive loss of resources for miners, it has had a …

PURPOSE: In a crisis such as the COVID-19 pandemic, employees play a key role in the
ability to survive and achieve both sufficient and outstanding performance in the …

This paper studies the influence of proactive personalities of hotel employees on their
silence behavior and tests the moderating effect of psychosocial support, career …

Purpose The purpose of the article is to shed light on how COVID-19 affects employee
involvement in environmental responsibility and innovative performance in the banking …

With the intensification of global competition in the airline companies, understanding
employee satisfaction has become increasingly crucial for company development. This …