Purpose–The purpose of the paper is to explore the impact of total quality management
(TQM) factors on performance dimensions of service companies. Design/methodology …

Purpose The purpose of this paper is to determine the main total quality management (TQM)
elements adopted and the respective results achieved by higher education institutions …

Purpose The purpose of the paper is to investigate the effect of TQM principles on
organisational performance in Small and Medium Enterprises (SMEs) in Indian Auto …

Purpose The purpose of this study is to determine the main total quality management (TQM)
factors adopted and the respective results achieved by local authorities–municipalities …

This research aims to investigate the relationship between supply chain orientation (SCO)
and firm performance (FP) in the context of halal-certified small and medium-sized …

Purpose–The purpose of this paper is to analyze the relation between values and virtues
and the principles of Total Quality Management (TQM) and thus to propose a tentative …

Purpose Branded car dealerships with best revenue by serviced car also have the best after-
sales customers' satisfaction level. The purpose of this paper is to present the analysis of the …

COVID-19 pandemic caused a shift in organizations' strategic behaviour, from identifying
and mitigating specific risks to increasing business resilience. The object of this chapter is to …

Purpose The paper aims at fulfilling two purposes:(1) to enrich young production shop floor
managers to understand and appreciate the different dimensions of manufacturing …

Featured Application From the findings of this research, we develop a service innovation
model for the automobile service industry. Managers or researchers can measure the …