Effects of service quality and customer satisfaction on loyalty of bank customers
Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …
[HTML][HTML] The correlative influence of consumer ethical beliefs, environmental ethics, and moral obligation on green consumption behavior
The commitment to preserve the environment has altered consumption mode. Therefore,
ethical consumption has become a legal obligation to contribute to reducing environmental …
ethical consumption has become a legal obligation to contribute to reducing environmental …
A sensemaking perspective on the association between social media engagement and pro-environment behavioural intention
There are continued predictions that user engagement with pro-environmental campaigns
on social media could increase the likelihood of users engaging in more pro-environmental …
on social media could increase the likelihood of users engaging in more pro-environmental …
Determinant of green purchase behavior of Muslims: a systematic literature review
Purpose This paper aims to provide a comprehensive and systematic overview of relevant
factors that affect green purchase behavior of Muslims. Design/methodology/approach A …
factors that affect green purchase behavior of Muslims. Design/methodology/approach A …
Interactive effects of consumers' ethical beliefs and authenticity on ethical consumption and pro-environmental behaviors
S Khan, M Abbas - Journal of Retailing and Consumer Services, 2023 - Elsevier
The current study examined the relationships of ethical beliefs (ie, idealism and relativism)
with pro-environmental behaviors (direct and indirect) and ethical consumption behavior …
with pro-environmental behaviors (direct and indirect) and ethical consumption behavior …
Do customers' perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh
This study aims to investigate the customers' perceptions of Islamic banking services and
their impact on satisfaction and word of mouth (WOM) with others. This study designs the …
their impact on satisfaction and word of mouth (WOM) with others. This study designs the …
Ethical judgment, subjective norms, and ethical consumption: The moderating role of moral certainty
AK Alsaad - Journal of Retailing and Consumer Services, 2021 - Elsevier
Although various empirical works have attempted to explain the gap between consumers'
ethical judgments and actual purchasing behaviours, the role of moral certainty has received …
ethical judgments and actual purchasing behaviours, the role of moral certainty has received …
Investigating the effects of corporate social responsibility on sustainable consumer purchase behavior
Purpose Sustainable manufacturing practices are excessively being practised in the industry
today. The impact on sustainability is ever more visible to the stakeholders because of faster …
today. The impact on sustainability is ever more visible to the stakeholders because of faster …
Antecedents and consequences of customers' engagement with pro-environmental consumption-related content on social media
Social media has been widely used to design and publish pro-environment campaigns; the
goal is to spread awareness about environmental issues and explain how customers can …
goal is to spread awareness about environmental issues and explain how customers can …
Individualism/collectivism and perceived consumer effectiveness: The moderating role of global–local identities in a post‐transitional European economy
What explains why some consumers believe their individual consumption choices impact
the natural environment, social issues, and employee well‐being and others do not? This …
the natural environment, social issues, and employee well‐being and others do not? This …