In various representative aspects, a method and a system that guide an incident response
team to efficiently respond to an information security incident based on a roadmap are dis …

Determining next actions for resolution of a plurality of problem tickets is provided. A set of
quantitative metrics corresponding to the plurality of problem tickets is identified. A set of …

US11587094B2 - Customer service ticket evaluation using multiple time-based machine
learning models customer - Google Patents US11587094B2 - Customer service ticket …

(57) ABSTRACT A system for cognitive prioritization for report generation may include a
processor and a memory cooperating there with. The processor may be configured to accept …

Embodiments of the invention are directed to a system, method, or computer program
product for a high priority incident engagement reporting tool for triage Support. The tool …

BACKGROUND 0003. In any organization, Stringent management policies are required to
ensure proper resource management, work allocation, client management, service delivery …

Systems and methods for data corroboration and forecasting in which a sever generates
structured customer feedback data from unstructured customer verbatim data and uses …