The EFQM 2020 model. A theoretical and critical review

L Fonseca - Total Quality Management & Business Excellence, 2022 - Taylor & Francis
This research, aims to analyse the EFQM 2020 Model, supported by a literature review and
content analysis, to identify its theoretical foundations and the more relevant novelties …

[HTML][HTML] Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015)

E Suárez, A Calvo-Mora, JL Roldán… - European Research on …, 2017 - Elsevier
The purpose of the paper is to present the state of the art in quantitative research on the
EFQM model that will guide future research lines in this field. For this, a systematic literature …

Let's get everyone involved! The effects of transformational leadership and organizational culture on organizational excellence

F Lasrado, R Kassem - International Journal of Quality & Reliability …, 2021 - emerald.com
Purpose This paper posited a dynamic relationship between transformational leadership,
organizational culture, and organizational excellence in order to develop a better …

Sustainability and quality management: has EFQM fostered a sustainability orientation that delivers to stakeholders?

LM de Menezes, AB Escrig-Tena… - International Journal of …, 2022 - emerald.com
Purpose As a Quality Management (QM) framework, the European Foundation for Quality
Management (EFQM) Excellence Model has stakeholder management at its core. In EFQM …

[HTML][HTML] Incorporating the sustainability concept in the major business excellence models

Y Politis, E Grigoroudis - Sustainability, 2022 - mdpi.com
The concept of sustainability has gained importance over the last years and organizations
worldwide are trying to adapt their strategies and their economic, environmental, and social …

Quality management in healthcare organizations: Empirical evidence from the baldrige data

MM Parast, D Golmohammadi - International Journal of Production …, 2019 - Elsevier
The purpose of this paper is to investigate the determinants of customer satisfaction and
quality results in the healthcare industry using the Baldrige data. We use publicly available …

[HTML][HTML] Application of the EFQM model in the education institution for driving improvement of processes towards sustainability

A Sütőová, K Teplická, M Straka - Sustainability, 2022 - mdpi.com
Effective process management is a basic prerequisite for increasing the quality and
performance of educational organizations. The aim of the paper is to point out the potential …

Airport Business Excellence Model: A holistic performance management system

EP Paraschi, A Georgopoulos, P Kaldis - Tourism Management, 2019 - Elsevier
This study proposes for the first time the Airport Business Excellence Model (ABEM) as a
specific version of the European Foundation of Quality Management (EFQM) and tests it in …

Drivers and internalisation of the EFQM excellence model

AB Escrig-Tena, B Garcia-Juan… - International Journal of …, 2019 - emerald.com
Purpose Although the European Foundation for Quality Management (EFQM) Excellence
Model has been widely adopted throughout Europe, a thorough examination of the factors …

Managing performance in quality management: A two-level study of employee perceptions and workplace performance

LM De Menezes, AB Escrig - International journal of operations & …, 2019 - emerald.com
Purpose The purpose of this paper is to address potential effects of the control element in
quality management. First, behavioural theories on how elements of performance …