Public service quality evaluation with SERVQUAL and AHP-TOPSIS: A case of Philippine government agencies
L Ocampo, J Alinsub, RA Casul, G Enquig… - Socio-Economic …, 2019 - Elsevier
This paper proposes an integrated SERVQUAL model, analytic hierarchy process, and
technique for order performance by similarity to ideal solution (AHP-TOPSIS) method to …
technique for order performance by similarity to ideal solution (AHP-TOPSIS) method to …
Investigation of the institutional and decision-usefulness factors in the implementation of accrual accounting reforms in the public sector of Tanzania
Investigation of the institutional and decision-usefulness factors in the implementation of accrual
accounting reforms in the public sector of Tanzania | Emerald Insight Books and journals …
accounting reforms in the public sector of Tanzania | Emerald Insight Books and journals …
Risk management and financial stability in the Polish public hospitals: The moderating effect of the stakeholders' engagement in the decision-making
Public healthcare organizations usually operate under significant financial strain and
frequently strive for survival. Thus, in most cases, financial stability is a “holy grail” of public …
frequently strive for survival. Thus, in most cases, financial stability is a “holy grail” of public …
The encouragement of ergo-iconic service values toward agile government to improve the government service performance
This research aims to prove that government services adopting an ergo-iconic service can
improve their services, their existence to think, become entrepreneurial government, build …
improve their services, their existence to think, become entrepreneurial government, build …
Economic decision-making in private corporations versus public sector: How to compare both sectors
BJ Galli - International Journal of Service Science, Management …, 2020 - igi-global.com
This research takes a comparative analysis approach to study the process of economic
decision-making within the private sector and the public sector. There are four main …
decision-making within the private sector and the public sector. There are four main …
Classification of individual managers' systems thinking skills based on different organizational ownership structures
The current body of literature lacks studies related to organizational managers' classification
of systems thinking (ST) skills based on both their overall systemic tendency and the …
of systems thinking (ST) skills based on both their overall systemic tendency and the …
“You can't make this a science!”—Analyzing decision support systems in political contexts
This paper reports on problems and conflicts encountered when using decision support
systems (DSS) in political contexts. Based on a literature study and two case studies we …
systems (DSS) in political contexts. Based on a literature study and two case studies we …
Transformation of public management process due to competitive intelligence implementation
BV Brânzaş, I Radu - Procedia Economics and Finance, 2015 - Elsevier
Among urban agglomerations, the competition is revealed on European funding,
government funding, high skilled human resources, etc. If the regionalization process would …
government funding, high skilled human resources, etc. If the regionalization process would …
Multiple Pathways of Influence for Tightly and Loosely Structured Organizations: Implications for Systems Resilience
Organizations play a key role in supporting various societal functions, ranging from
environmental governance to the manufacturing of goods. The behaviors of organization are …
environmental governance to the manufacturing of goods. The behaviors of organization are …
Improving administrative decisions through expert systems: empirical analysis
MGA Fahim - Review of Economics and Political Science, 2018 - emerald.com
Purpose The purpose of this paper is to introduce and identify the basic components, tasks
and application areas of expert systems (ESs) as a decision support system that has been …
and application areas of expert systems (ESs) as a decision support system that has been …