Public service quality evaluation with SERVQUAL and AHP-TOPSIS: A case of Philippine government agencies

L Ocampo, J Alinsub, RA Casul, G Enquig… - Socio-Economic …, 2019 - Elsevier
This paper proposes an integrated SERVQUAL model, analytic hierarchy process, and
technique for order performance by similarity to ideal solution (AHP-TOPSIS) method to …

Investigation of the institutional and decision-usefulness factors in the implementation of accrual accounting reforms in the public sector of Tanzania

LH Mbelwa, P Adhikari, K Shahadat - Journal of Accounting in …, 2019 - emerald.com
Investigation of the institutional and decision-usefulness factors in the implementation of accrual
accounting reforms in the public sector of Tanzania | Emerald Insight Books and journals …

Risk management and financial stability in the Polish public hospitals: The moderating effect of the stakeholders' engagement in the decision-making

A Frączkiewicz-Wronka, T Ingram, K Szymaniec-Mlicka… - Risks, 2021 - mdpi.com
Public healthcare organizations usually operate under significant financial strain and
frequently strive for survival. Thus, in most cases, financial stability is a “holy grail” of public …

The encouragement of ergo-iconic service values toward agile government to improve the government service performance

A Andriyansah, R Rulinawaty… - CosmoGov: Jurnal Ilmu …, 2022 - jurnal.unpad.ac.id
This research aims to prove that government services adopting an ergo-iconic service can
improve their services, their existence to think, become entrepreneurial government, build …

Economic decision-making in private corporations versus public sector: How to compare both sectors

BJ Galli - International Journal of Service Science, Management …, 2020 - igi-global.com
This research takes a comparative analysis approach to study the process of economic
decision-making within the private sector and the public sector. There are four main …

Classification of individual managers' systems thinking skills based on different organizational ownership structures

M Nagahi, NUI Hossain, R Jaradat… - Systems research …, 2022 - Wiley Online Library
The current body of literature lacks studies related to organizational managers' classification
of systems thinking (ST) skills based on both their overall systemic tendency and the …

“You can't make this a science!”—Analyzing decision support systems in political contexts

A Andersson, Å Grönlund, J Åström - Government Information Quarterly, 2012 - Elsevier
This paper reports on problems and conflicts encountered when using decision support
systems (DSS) in political contexts. Based on a literature study and two case studies we …

Transformation of public management process due to competitive intelligence implementation

BV Brânzaş, I Radu - Procedia Economics and Finance, 2015 - Elsevier
Among urban agglomerations, the competition is revealed on European funding,
government funding, high skilled human resources, etc. If the regionalization process would …

Multiple Pathways of Influence for Tightly and Loosely Structured Organizations: Implications for Systems Resilience

R Valdez, T Gunda, S Caskey - INCOSE International …, 2024 - Wiley Online Library
Organizations play a key role in supporting various societal functions, ranging from
environmental governance to the manufacturing of goods. The behaviors of organization are …

Improving administrative decisions through expert systems: empirical analysis

MGA Fahim - Review of Economics and Political Science, 2018 - emerald.com
Purpose The purpose of this paper is to introduce and identify the basic components, tasks
and application areas of expert systems (ESs) as a decision support system that has been …