Purpose Current online business development redistributes last-mile logistics (LML) from
consumer to retailer and producer. This paper identifies how empirical LML research has …

In the last decade, multichannel retailing has grown at a significant rate, especially in
emerging markets such as Indonesia, where retailers have embraced multichannel …

In today's business landscape, customers hold a central position. They possess extensive
knowledge and understanding of various brands' products and services. Consequently, it …

Purpose This research analyzes online consumer reviews and ratings to assess e-retail
order fulfillment performance. The study aims to (1) identify consumer journey touchpoints in …

Purpose This paper studies the optimal decision-making and coordination problem of a dual-
channel fresh agricultural product (FAP) supply chain. The purpose is to analyze the impact …

Customers today make a trade-off between online and offline channels to purchase fashion
items. The purpose of this research is to examine whether affective commitment to a …

This paper's research aims to understand how e-retailers can benefit from independent
contractors'(delivery drivers') agile engagement under time-based marketing promise …

A structured equation modeling was utilized to investigate the factors that influence
purchases of fashion apparel through Omni-channel retailing. Omni-channel retailing is an …

Purpose This empirical study aims to examine luxury fashion retailers' localised multiple
channel distribution strategies in China. Design/methodology/approach Through case …

Fulfilment is a key driver for the digitalisation of the grocery sector and thus a major source of
value creation. Although value creation is contingent on a multiplicity of contextual factors …