Purpose–Many healthcare organisations have found it difficult to implement total quality
management (TQM) successfully. The aim of this paper is to explore the barriers to TQM …

Purpose–The purpose of this paper is to investigate the relationship between total quality
management (TQM) practices and quality performance in Indian service companies …

Although millions of dollars have been spent in develo** online banking infrastructures,
findings revealed that consumers have yet to adopt the systems in spite of their availability …

Despite the potential benefits of TQM, its application in healthcare organisations
encountered difficulties. The main purpose of this study is to develop a model of quality …

One of the major challenges of business leadership in this millennium is to manage the
quality of the work environment. 5S is known as an extremely effective technique to manage …

This paper seeks to carry out an empirical comparison of the TQM Practices and Quality
Performance between manufacturing and Service Sectors in Thailand. The research was …

Transformational Leadership requires essential building blocks to create successful
healthcare organizations. This chapter outlines the additional skills and abilities as the …

The aim of this study is to develop a structural model to examine the relationship between
the six key practices of TQM (ie, leadership, strategic planning, customer focus, human …

The advancement of broadband technologies has altered how traditional business is being
managed. Although the contribution of broadband is multifold and indispensable to business …

This paper shows how the Taguchi's robust design can be developed to design the best
levels of service quality dimensions. For this purpose, Taguchi's experimental design and …