Here I present the result of my last four years of hard work. When I started the process I had
the idea to learn more and to satisfy my curiosity. In the end I think I can say that I …

Abstract The BATIC 3 S project (Building Adaptive Three-dimensional Interfaces for
Controlling Complex Control Systems) proposes a methodology to prototype adaptive …

Summary Contact Centres (CCs) are at the forefront of interaction between an organisation
and its customers. Currently, 17% of all inbound calls are not resolved on the first call by the …

Content provision is a fundamental process of the current information society–multimedial
knowledge is presented on Web pages, e-Learning content can be learned in educational …

In this paper we formally define the Generic Adaptivity Model (GAM). This model provides a
strong theoretical foundation for adaptive personalisation. Staying true to existing …

In this paper a method is presented for adding user modelling to existing software systems.
The method consists of seven steps that lead from initial analysis to the definition and …

This technical report is intended to present existing work about agent techniques and
technologies in order to enhance the performance and the effectiveness of several aspects …

In this paper we formally define the Generic Adaptivity Model (GAM). This model provides a
strong theoretical foundation for adaptive personalisation. Staying true to existing …

Radboud University Nijmegen, The Netherlands Ph. D. Research (2002–2006) For my Ph.
D. research I have, in cooperation with Océ Technologies, performed research on new …

El presente trabajo se ha centrado en la investigación de soluciones para automatizar la
tarea de generación de resúmenes del comportamiento de sistemas dinámicos en forma de …