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Service quality in the sharing economy: A review and research agenda
The growth of sharing economy (SE) business models across different sectors suggests
global shifts in consumer expectations, values, behaviours and lifestyles. SE products and …
global shifts in consumer expectations, values, behaviours and lifestyles. SE products and …
Analysis of the evolution of the sharing economy towards sustainability. Trends and transformations of the concept
Abstract The Sharing Economy has been emerged in recent years as a trend with high
growth potential by showing itself to be an innovative model for creating products, services …
growth potential by showing itself to be an innovative model for creating products, services …
Access or collaboration? A typology of sharing economy
Being an emergent concept, sharing economy (SE) lacks granularity in its conceptualization.
This study offers a typology to delineate the boundaries of this phenomenon and thereby …
This study offers a typology to delineate the boundaries of this phenomenon and thereby …
[HTML][HTML] Towards a typology of sharing economy business model transformation
The development of the sharing economy has resulted in a plethora of sharing economy
business models. This paper takes its motivation from the increased variety of sharing …
business models. This paper takes its motivation from the increased variety of sharing …
Achieving loyalty for sharing economy platforms: an expectation–confirmation perspective
Purpose This study explores how sharing platforms achieve platform loyalty through various
operation management strategies. Design/methodology/approach A multiple case study …
operation management strategies. Design/methodology/approach A multiple case study …
Exploring stakeholder collaboration based on the sustainability factors affecting the sharing economy
Stakeholder collaboration is receiving increasing attention due to its promoting effect on the
sharing economy. However, what forms do stakeholders take to collaborate in light of the …
sharing economy. However, what forms do stakeholders take to collaborate in light of the …
Achieving sustainability in sharing-based product service system: A contingency perspective
The purpose of this study is to provide empirical evidence for the sharing-based product
service system (sharing-based PSS), a new type of PSS, to achieve sustainable …
service system (sharing-based PSS), a new type of PSS, to achieve sustainable …
How do platforms improve social capital within sharing economy-based service triads: an information processing perspective
This study examines how platforms within sharing economy-based service triads (SESTs)
can improve their social capital through information processing and knowledge …
can improve their social capital through information processing and knowledge …
Understanding passengers' satisfaction and loyalty towards ridesharing services
This study examines the ridesharing services in a develo** economy, with the aim of
revealing the factors influencing passengers' satisfaction and loyalty. This study is important …
revealing the factors influencing passengers' satisfaction and loyalty. This study is important …
[HTML][HTML] Ridesharing platform entry effects on ownership-based consumption in Indonesia
Ridesharing platforms are often discussed in connection with their positive environmental
impact—an assumption rooted in the idea that access-based consumption reduces …
impact—an assumption rooted in the idea that access-based consumption reduces …