Progress on information and communication technologies in hospitality and tourism
Purpose–The purpose of this paper is to establish the progress of information and
communication technology (ICT) based on a review of papers published in tourism and …
communication technology (ICT) based on a review of papers published in tourism and …
A review of research on electronic word-of-mouth in hospitality and tourism management
YF Chen, R Law - International Journal of Hospitality & Tourism …, 2016 - Taylor & Francis
Social networks have presently become a global phenomenon. Social media offers
interactive platforms where people can create, share, and exchange information. In …
interactive platforms where people can create, share, and exchange information. In …
Investigating the impact of social media images' value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach
Tourism organizations use social media to promote their destinations and attract new
customers. However, there is a challenge in how tourism organizations can choose or create …
customers. However, there is a challenge in how tourism organizations can choose or create …
Revealing customers' satisfaction and preferences through online review analysis: The case of Canary Islands hotels
Travelers can enjoy a wide range of choices with the assistance of online review websites
such as TripAdvisor. Online reviews provided by customers are an important portion of …
such as TripAdvisor. Online reviews provided by customers are an important portion of …
Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques
This study aims to investigate the travellers' choice behaviour towards green hotels through
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
Using big data from customer relationship management information systems to determine the client profile in the hotel sector
Client knowledge remains a key strategic point in hospitality management. However, the
role that can be played by large amounts of available information in the Customer …
role that can be played by large amounts of available information in the Customer …
Towards a big data framework for analyzing social media content
Modern companies generate value by digitalizing their services and products. Knowing what
customers are saying about the firm through reviews in social media content constitutes a …
customers are saying about the firm through reviews in social media content constitutes a …
Exploring tourist dining preferences based on restaurant reviews
Dining is an essential tourism component that attracts significant expenditure from tourists.
Tourism practitioners need insights into the dining behaviors of tourists to support their …
Tourism practitioners need insights into the dining behaviors of tourists to support their …
Shop** experiences: international tourists in Bei**g's silk market
MY Wu, G Wall, PL Pearce - Tourism Management, 2014 - Elsevier
This study examines international tourists' experiences in Bei**g's Silk Market, one of the
China's most well-known tourist markets. Tourists' spontaneous reviews on TripAdvisor were …
China's most well-known tourist markets. Tourists' spontaneous reviews on TripAdvisor were …
Analyzing changes in hotel customers' expectations by trip mode
With the emergence of Web 2.0, electronic word-of-mouth (eWOM) shared through social
networking sites has become the primary information source for many travelers. An …
networking sites has become the primary information source for many travelers. An …