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Analysis of community question‐answering issues via machine learning and deep learning: State‐of‐the‐art review
Over the last couple of decades, community question‐answering sites (CQAs) have been a
topic of much academic interest. Scholars have often leveraged traditional machine learning …
topic of much academic interest. Scholars have often leveraged traditional machine learning …
[HTML][HTML] Ticket automation: An insight into current research with applications to multi-level classification scenarios
Modern service providers often have to deal with large amounts of customer requests, which
they need to act upon in a swift and effective manner to ensure adequate support is …
they need to act upon in a swift and effective manner to ensure adequate support is …
Deep expertise and interest personalized transformer for expert finding
Most existing expert finding methods in Community Question Answering (CQA) websites
typically determine an expert's suitability for answering one question based on their past …
typically determine an expert's suitability for answering one question based on their past …
Harmonising Contributions: Exploring Diversity in Software Engineering through CQA Mining on Stack Overflow
The need for collective intelligence in technology means that online Q&A platforms, such as
Stack Overflow and Reddit, have become invaluable in building the global knowledge …
Stack Overflow and Reddit, have become invaluable in building the global knowledge …
A deep learning-based expert finding method to retrieve agile software teams from CQAs
Currently, many software companies are looking to assemble a team of experts who can
collaboratively carry out an assigned project in an agile manner. The most ideal members …
collaboratively carry out an assigned project in an agile manner. The most ideal members …
Towards comprehensive expert finding with a hierarchical matching network
Abstract In Community Question Answering (CQA) websites, expert finding aims to seek
relevant experts for answering questions. The core of expert finding is to match candidate …
relevant experts for answering questions. The core of expert finding is to match candidate …
A Cross-Continental Analysis of How Regional Cues Shape Top Stack Overflow Contributors
Stack Overflow offers valuable knowledge for software developers, but studies suggest
digital information tends to cluster geographically, limiting access to necessary knowledge …
digital information tends to cluster geographically, limiting access to necessary knowledge …
Towards a multi-view attentive matching for personalized expert finding
In Community Question Answering (CQA) websites, expert finding aims at seeking suitable
experts to answer questions. The key is to explore the inherent relevance based on the …
experts to answer questions. The key is to explore the inherent relevance based on the …
SAST: A self-attention based method for skill translation in T-shaped expert finding
Nowadays, organizations are seeking professionals who can both excel in their areas of
expertise and collaborate effectively across different disciplines. This demand has given rise …
expertise and collaborate effectively across different disciplines. This demand has given rise …
Expertbert: Pretraining expert finding
Expert Finding is an important task in Community Question Answering (CQA) platforms,
which could help route questions to potential expertise users to answer. The key is to model …
which could help route questions to potential expertise users to answer. The key is to model …