Analysis of community question‐answering issues via machine learning and deep learning: State‐of‐the‐art review

PK Roy, S Saumya, JP Singh… - CAAI Transactions on …, 2023 - Wiley Online Library
Over the last couple of decades, community question‐answering sites (CQAs) have been a
topic of much academic interest. Scholars have often leveraged traditional machine learning …

[HTML][HTML] Ticket automation: An insight into current research with applications to multi-level classification scenarios

A Zangari, M Marcuzzo, M Schiavinato… - Expert Systems with …, 2023 - Elsevier
Modern service providers often have to deal with large amounts of customer requests, which
they need to act upon in a swift and effective manner to ensure adequate support is …

Deep expertise and interest personalized transformer for expert finding

Y Wang, Q Peng, H Liu, H Xu, M Shao… - Information Processing & …, 2024 - Elsevier
Most existing expert finding methods in Community Question Answering (CQA) websites
typically determine an expert's suitability for answering one question based on their past …

Harmonising Contributions: Exploring Diversity in Software Engineering through CQA Mining on Stack Overflow

E Zolduoarrati, SA Licorish, N Stanger - ACM transactions on software …, 2024 - dl.acm.org
The need for collective intelligence in technology means that online Q&A platforms, such as
Stack Overflow and Reddit, have become invaluable in building the global knowledge …

A deep learning-based expert finding method to retrieve agile software teams from CQAs

P Rostami, A Shakery - Information Processing & Management, 2023 - Elsevier
Currently, many software companies are looking to assemble a team of experts who can
collaboratively carry out an assigned project in an agile manner. The most ideal members …

Towards comprehensive expert finding with a hierarchical matching network

Q Peng, W Wang, H Liu, Y Wang, H Xu… - Knowledge-Based Systems, 2022 - Elsevier
Abstract In Community Question Answering (CQA) websites, expert finding aims to seek
relevant experts for answering questions. The core of expert finding is to match candidate …

A Cross-Continental Analysis of How Regional Cues Shape Top Stack Overflow Contributors

E Zolduoarrati, SA Licorish, J Grundy - Journal of Systems and Software, 2025 - Elsevier
Stack Overflow offers valuable knowledge for software developers, but studies suggest
digital information tends to cluster geographically, limiting access to necessary knowledge …

Towards a multi-view attentive matching for personalized expert finding

Q Peng, H Liu, Y Wang, H Xu, P Jiao, M Shao… - Proceedings of the …, 2022 - dl.acm.org
In Community Question Answering (CQA) websites, expert finding aims at seeking suitable
experts to answer questions. The key is to explore the inherent relevance based on the …

SAST: A self-attention based method for skill translation in T-shaped expert finding

Z Fallahnejad, H Beigy - Information Sciences, 2024 - Elsevier
Nowadays, organizations are seeking professionals who can both excel in their areas of
expertise and collaborate effectively across different disciplines. This demand has given rise …

Expertbert: Pretraining expert finding

H Liu, Z Lv, Q Yang, D Xu, Q Peng - Proceedings of the 31st ACM …, 2022 - dl.acm.org
Expert Finding is an important task in Community Question Answering (CQA) platforms,
which could help route questions to potential expertise users to answer. The key is to model …