Empathetic conversational systems: A review of current advances, gaps, and opportunities

AS Raamkumar, Y Yang - IEEE Transactions on Affective …, 2022 - ieeexplore.ieee.org
Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving.
In recent years, a growing number of studies have recognized the benefits of empathy and …

Emotion ontology studies: A framework for expressing feelings digitally and its application to sentiment analysis

EH Park, VC Storey - ACM Computing Surveys, 2023 - dl.acm.org
Emotion ontologies have been developed to capture affect, a concept that encompasses
discrete emotions and feelings, especially for research on sentiment analysis, which …

A survey of multimodal sentiment analysis

M Soleymani, D Garcia, B Jou, B Schuller… - Image and Vision …, 2017 - Elsevier
Sentiment analysis aims to automatically uncover the underlying attitude that we hold
towards an entity. The aggregation of these sentiment over a population represents opinion …

Multimodal emotion recognition on RAVDESS dataset using transfer learning

C Luna-Jiménez, D Griol, Z Callejas, R Kleinlein… - Sensors, 2021 - mdpi.com
Emotion Recognition is attracting the attention of the research community due to the multiple
areas where it can be applied, such as in healthcare or in road safety systems. In this paper …

A proposal for multimodal emotion recognition using aural transformers and action units on ravdess dataset

C Luna-Jiménez, R Kleinlein, D Griol, Z Callejas… - Applied Sciences, 2021 - mdpi.com
Emotion recognition is attracting the attention of the research community due to its multiple
applications in different fields, such as medicine or autonomous driving. In this paper, we …

Transportation sentiment analysis using word embedding and ontology-based topic modeling

F Ali, D Kwak, P Khan, S El-Sappagh, A Ali… - Knowledge-Based …, 2019 - Elsevier
Social networks play a key role in providing a new approach to collecting information
regarding mobility and transportation services. To study this information, sentiment analysis …

Multi-modal sarcasm detection and humor classification in code-mixed conversations

M Bedi, S Kumar, MS Akhtar… - IEEE Transactions on …, 2021 - ieeexplore.ieee.org
Sarcasm detection and humor classification are inherently subtle problems, primarily due to
their dependence on the contextual and non-verbal information. Furthermore, existing …

Aspect-based sentiment analysis using a hybridized approach based on CNN and GA

A Ishaq, S Asghar, SA Gillani - IEEE Access, 2020 - ieeexplore.ieee.org
Sentiment analysis is a computational analysis of unstructured textual data, used to assess
the person's attitude from a piece of text. Aspect-based sentimental analysis defines the …

Hierarchical pre-training for sequence labelling in spoken dialog

E Chapuis, P Colombo, M Manica, M Labeau… - arxiv preprint arxiv …, 2020 - arxiv.org
Sequence labelling tasks like Dialog Act and Emotion/Sentiment identification are a key
component of spoken dialog systems. In this work, we propose a new approach to learn …

Measuring service encounter satisfaction with customer service chatbots using sentiment analysis

J Feine, S Morana, U Gnewuch - 2019 - aisel.aisnet.org
Chatbots are software-based systems designed to interact with humans using text-based
natural language and have attracted considerable interest in online service encounters. In …