Predictive models are one of the most important techniques that are widely applied in many
areas of software engineering. There have been a large number of primary studies that …

App Stores, such as Google Play or the Apple Store, allow users to provide feedback on
apps by posting review comments and giving star ratings. These platforms constitute a …

A help desk system that acts as a single point of contact between users and IT staff is
introduced in this paper. It utilizes an accurate ticket classification machine learning model to …

Context: The leading App distribution platforms, Apple App Store, Google Play, and
Windows Phone Store, have over 4 million Apps. Research shows that user reviews contain …

Bug reports document unexpected software behaviors experienced by users. To be
effective, they should allow bug triagers to easily understand and reproduce the potential …

Software maintenance and evolution involves critical activities for the success of software
projects. To support such activities and keep code up-to-date and error-free, software …

App marketplaces are distribution platforms for mobile applications that serve as a
communication channel between users and developers. These platforms allow users to …

Modern version control systems, eg, GitHub, include bug tracking mechanisms that
developers can use to highlight the presence of bugs. This is done by means of bug reports …

Software maintenance is crucial for software projects evolution and success: code should be
kept up-to-date and error-free, this with little effort and continuous updates for the end-users …

Manually inspecting bugs to determine their severity is often an enormous but essential
software development task, especially when many participants generate a large number of …