The aim of this paper is to carry out a systematic literature review about the relationships
between quality management, innovation, and performance. For that end, a search was …

Purpose–The purpose of this paper is to explore barriers and benefits of establishing
relationships between humanitarian organizations (HOs) and logistics service providers …

Facing uncertain environments, firms have strived to achieve greater supply chain
collaboration to leverage the resources and knowledge of their suppliers and customers …

Purpose A way that companies have found to respond to the challenges of customer
satisfaction (CS) is the development logistics services quality. In this sense, the purpose of …

Purpose The purpose of this paper is to determine the impact of standardized management
systems (ISO 9001, ISO 14001, ISO 22000 and ISO 28000) on minimizing selected aspects …

Purpose–The purpose of this paper is to explore servitization in the context of the service
supply chain, particularly the effects of the relationship between the subsystem supplier and …

While an increasing number of firms outsource their logistics activities, the failure rate of
logistics outsourcing is still high. To address such issue, this study draws upon transaction …

Purpose This study aims to investigate the logistics service quality (LSQ) from a supply chain
quality perspective. The purpose is twofold:(1) to investigate how business customers …

This study is aimed to review the logistics service quality provided by third party logistics in
Iskandar Malaysia. Logistics sector is one of the economic growth nodes in Iskandar …

Assessment of logistics service quality using the Kano model in a logistics-triadic relationship |
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