Offshoring has emerged as an important economic and social phenomenon that has
generated intense interest from practitioners, the popular media, and policy makers. In …

Mobile banking (m-banking) is an expanding application of mobile commerce that has
claimed the attention and interest of e-commerce researchers. One of the most welcome …

The paper aims to analyse how the management science literature explains sustainable
coordination and management of Information Technology (IT) outsourcing chains. The IT …

This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

Purpose The purpose of this paper is to investigate the effects of Hall's cultural dimension on
the mobile banking (m-banking) individual performance in the m-banking post-adoption …

Call centers are an increasingly important part of today's business world, employing millions
of agents across the globe and serving as a primary customer‐facing channel for firms in …

In recent years, recycling and remanufacturing functions have received increased attention
because of strict environmental concerns and regulations. The aim of this paper is to …

Executive Overview The seemingly unlimited availability of science and engineering (S&E)
talent in emerging economies and the increasing difficulties of finding such talent in …

Purpose The purpose of this paper is to investigate the effects of Big Data analytics, data
security and service supply chain innovation capabilities on services supply chain …

Purpose The performance of service supply chains in terms of service levels and cost
efficiency depends not only on the effort of service providers but also on the inputs of sub …