Consumers acceptance of artificially intelligent (AI) device use in service delivery

D Gursoy, OH Chi, L Lu, R Nunkoo - International Journal of Information …, 2019 - Elsevier
This study develops and empirically tests a theoretical model of artificially intelligent (AI)
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …

A description of green hotel practices and their role in achieving sustainable development

AH Abdou, TH Hassan, MM El Dief - Sustainability, 2020 - mdpi.com
In this study, we aim to investigate environmental management representatives' perceptions
regarding the extent of the contribution of green hotel practices to achieving the environment …

Develo** and validating a service robot integration willingness scale

L Lu, R Cai, D Gursoy - International Journal of Hospitality Management, 2019 - Elsevier
As new technologies continue to advance consumer experience, utilization of service robots
and artificial intelligence to deliver human services has been increasingly gaining attention …

Progress on green technology research in hotels: a literature review

A Gunduz Songur, G Turktarhan… - Journal of Hospitality and …, 2023 - emerald.com
Purpose The aim of this research, which is based on a literature review and bibliometric
analysis, is to reveal the development of green technologies in hotels, based on the articles …

Customer acceptance of autonomous vehicles in travel and tourism

MA Ribeiro, D Gursoy, OH Chi - Journal of Travel Research, 2022 - journals.sagepub.com
Since the COVID-19 pandemic has significantly increased the use of personal vehicles in
travel, adoption of self-driving autonomous vehicles can radically transform the travel …

[HTML][HTML] Exploring the heterogeneity in drivers of energy-saving behaviours among hotel guests: Insights from the theory of planned behaviour and personality profiles

QC Wang, YT Ren, X Liu, RD Chang, J Zuo - … Impact Assessment Review, 2023 - Elsevier
Guest behaviour is important in driving hotel energy consumption, operating cost and
environmental issues. Promoting energy-saving behaviours of guests is a promising strategy …

Sustainability practices in hospitality: Case study of a luxury hotel in Arrábida Natural Park

V Pereira, GM Silva, Á Dias - Sustainability, 2021 - mdpi.com
The agenda of researchers and practitioners in the tourism industry has focused on the
demand for sustainable practices. Luxury hotels have also followed this trend, although …

The nexus between environmentally sustainable practices, green satisfaction, and customer citizenship behavior in eco-friendly hotels: social exchange theory …

AH Abdou, TH Hassan, AE Salem, AI Albakhit… - Sustainability, 2022 - mdpi.com
Recently, with increasing customer awareness about environmental issues, guests staying
in hotels and potential consumers are more and more concerned about environmentally …

The effect of environmentally sustainable practices on customer citizenship behavior in eco-friendly hotels: does the green perceived value matter?

AH Abdou, HS Shehata, HME Mahmoud, AI Albakhit… - Sustainability, 2022 - mdpi.com
In the green marketing literature, environmentally sustainable practices (ESPs), green
perceived value (GPV), as well as customer citizenship behavior (CCB) have not received …

The mediating effects of green organizational citizenship on the relationship between green transformational leadership and green creativity: evidence from hotels

M Öğretmenoğlu, O Akova, S Göktepe - Journal of Hospitality and …, 2022 - emerald.com
Purpose Awareness of environmental and environmental ethical behaviours are increasing
day by day in the hospitality sector. Concepts are examined more and more from the “green” …