The global tourism industry has already suffered an enormous loss due to COVID-19
(Coronavirus Disease 2019) in 2020. Crisis management, including disaster management …

The tourism sector in South Africa has experienced the devastating impacts of the COVID-19
pandemic and in response national government is charting initiatives for a recovery plan. In …

This study aimed to examine the healthcare service environment, patients' experience, and
responses toward healthcare services in private general practice (GP) clinics. Self …

Purpose Despite the COVID-19 recession, the collection of zakat (almsgiving) managed by
the National Board of Zakat Republic of Indonesia (BAZNAS RI) has increased, especially …

Restaurant unhygienic affairs have concerned consumers and policy makers alike since the
onset of COVID-19 pandemic. The current study incorporates restaurant hygiene attributes …

Purpose Drawing on the dynamic capability view (DCV), this research determines the
suitable configurations of resilience strategies for sustainable tourism supply chain …

Purpose This study investigates the effect of COVID-19 pandemic perceived health risk on
traveller's post-pandemic perception and future travel intention. The study aims to provide …

The studies to date on service research have provided a generic overview on customer's
positive value‐in‐use (value creation) as well as negative value‐in‐use (value destruction) …

Past studies have provided a solid understanding of the role of various customer experience
dimensions as stimuli to enhance customer satisfaction. Additionally, previous research has …

This article discusses how travel and tourism organizations, the hardest-hit by the COVID-19
pandemic, have used the technology tools to deal with COVID challenges. Specifically …