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[HTML][HTML] Exploring the influence of gamification-enabled customer experience on continuance intention towards digital platforms for e-government: An empirical …
Governments realize a significant gap exists between existing efforts in customer experience
and citizen expectations for implementing a digital platform in e-government (DPEG) …
and citizen expectations for implementing a digital platform in e-government (DPEG) …
What's in the box? Investigating the benefits and risks of the blind box selling strategy
This study explores the benefits and risks of the blind box selling strategy, a unique type of
marketing approach wherein consumers purchase a package from a retailer without …
marketing approach wherein consumers purchase a package from a retailer without …
A relationship marketing perspective on delight, its antecedents and outcomes in a banking context
Purpose This study aims to explore the influence of surprise and delight on the loyalty
intentions of retail banking customers in an emerging market context. This study also …
intentions of retail banking customers in an emerging market context. This study also …
[HTML][HTML] ComTech: Towards a unified taxonomy of persuasive techniques for persuasive technology design
Few development taxonomies of persuasive techniques that unify the key disciplines
involved in the design of persuasive technology have been proposed. With most prior …
involved in the design of persuasive technology have been proposed. With most prior …
Would the blind box be more effective? The role of uncertainty in consumers' post-recovery satisfaction
H Yan, L Wang, H **ong - Journal of Hospitality and Tourism Management, 2024 - Elsevier
The tourism and hospitality industries are notably highly likely to experience service failures
due to frequent contact with service personnel. These industries actively seek innovative …
due to frequent contact with service personnel. These industries actively seek innovative …
Localizing matters: The effect of AI accent on tourist travel intention
This research delves into enhancing AI utilization in the tourism sector by focusing on AI-
based destination ambassadors and optimizing their performance. Through introducing …
based destination ambassadors and optimizing their performance. Through introducing …
Exploring the moderating effects of incidental emotions on rewards for encouraging hotel guests' towel reuse behavior
Promoting sustainable practices to hotel guests, such as towel reuse, can help reduce the
hotel industry's environmental impact and raise awareness about the importance of …
hotel industry's environmental impact and raise awareness about the importance of …
The effect of semiautonomous augmented reality on customer experience and augmentation experience
Purpose Advances in autonomous technology have transformed customer experience. Most
prior research has investigated the effect of augmented reality (AR) on purchase intention …
prior research has investigated the effect of augmented reality (AR) on purchase intention …
You can't touch this: Driving purchase justification for hedonic online purchases
E-commerce has been steadily growing year after year, as have the numbers of canceled
and returned online orders. Retailers must understand what makes customers second …
and returned online orders. Retailers must understand what makes customers second …
Artistic alchemy: Exploring the fusion of art theory and film aesthetics in visual storytelling
Y Ji - Herança, 2024 - revistaheranca.com
This exploration delves into the intersection of art theory and film aesthetics within the visual
narrative, illuminating its transformational potential and highlighting inherent cultural …
narrative, illuminating its transformational potential and highlighting inherent cultural …