In the digital age, retail store operations face a variety of novel challenges and complexities.
We review 255 papers on retail store operations from 32 operations research, management …

Purpose As a frequently observed business phenomenon, the use of product scarcity to
improve a product's market performance has received increasing attention from both …

Many retailers have recently started to offer customers the option to buy online and pick up
in store (BOPS). We study the impact of the BOPS initiative on store operations. We build a …

This paper studies how retailers can effectively deliver online and offline information to
omnichannel consumers who strategically choose whether to gather information online or …

Providing information to consumers is crucial to foster pro-environmental attitudes and the
purchasing of green products. To date few studies explored the interplay between …

Omnichannel environments where customers shop online and offline at the same retailer
are ubiquitous, and are deployed by online-first and traditional retailers alike. We focus on …

A fast fashion system combines quick response production capabilities with enhanced
product design capabilities to both design “hot” products that capture the latest consumer …

Fast fashion is a business model that offers (the perception of) fashionable clothes at
affordable prices. From an operations standpoint, fast fashion requires a highly responsive …

When a product of uncertain quality is first introduced, consumers may choose to
strategically delay their purchasing decisions in anticipation of the product reviews of their …

We consider a retailer that sells a product with uncertain demand over a finite selling
season. The retailer sets an initial stocking quantity and, at some predetermined point in the …