Four decades of negative word‐of‐mouth and negative electronic word‐of‐mouth: A morphological analysis
DA Ribeiro, AD Kalro - International Journal of Consumer …, 2023 - Wiley Online Library
Customers voice their negative brand experiences to their family and friends in the form of
negative word‐of‐mouth (NWOM). Web 2.0 enables the sharing of NWOM in electronic …
negative word‐of‐mouth (NWOM). Web 2.0 enables the sharing of NWOM in electronic …
Obese customers' fitness goal disclosure on social media: exploring weight-loss image sharing on emotions and healthy lifestyle aspirations
Purpose Obesity is today's most neglected, yet blatantly visible, public health problem. This
study aims to examine the role of social media and goal-directed behavior in motivating …
study aims to examine the role of social media and goal-directed behavior in motivating …
Person vs. purchase comparison: how material and experiential purchases evoke consumption-related envy in others
Consumers feel envious of others more frequently than ever as they are constantly exposed
to the purchases of others through social media. The extant literature is divided on whether …
to the purchases of others through social media. The extant literature is divided on whether …
Some agents are more similar than others: customer orientation of frontline robots and employees
Purpose The impact of frontline robots (FLRs) on customer orientation perceptions remains
unclear. This is remarkable because customers may associate FLRs with standardization …
unclear. This is remarkable because customers may associate FLRs with standardization …
Envy and revenge buying behavior after the COVID‐19 pandemic: The moderating role of added purchasing power
This study develops and tests for the first time a conceptual model that examines the drivers
and facilitating factors affecting revenge buying behavior. This research investigates the …
and facilitating factors affecting revenge buying behavior. This research investigates the …
Understanding how salesperson envy and emotional exhaustion lead to negative consequences: The role of motivation
Purpose The purpose of this paper is to understand how salesperson motivations can affect
negative states such as envy and emotional exhaustion in the workplace. The study uses …
negative states such as envy and emotional exhaustion in the workplace. The study uses …
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Purpose This study aims to identify the impact that Machiavellianism, narcissism and
psychopathy tendencies have on avoidance and revenge-seeking after a service failure …
psychopathy tendencies have on avoidance and revenge-seeking after a service failure …
Towards a better understanding of the concept of revenge against banks
S Elhajjar - International Journal of Bank Marketing, 2022 - emerald.com
Purpose The purpose of this research is to investigate the concept of revenge against banks.
Design/methodology/approach Structural equation modeling was used to test hypotheses …
Design/methodology/approach Structural equation modeling was used to test hypotheses …
Self-expressiveness and hedonic brand affect brand love through brand jealousy
S Siddique, A Rajput - Future Business Journal, 2022 - Springer
This study investigates the effect of self-expressiveness and hedonic brand aspect on brand
jealousy through brand love of female fashion clothing brands. Conceptualized research …
jealousy through brand love of female fashion clothing brands. Conceptualized research …
I want what they have: the impact of salesperson envy on customer relationships amid organizational disruption
Purpose This study aims to use cognitive appraisal theory to explain how organizational
disruption influences the development of envy resulting in unethical selling practices …
disruption influences the development of envy resulting in unethical selling practices …