Frontline employees play crucial roles in tourism and hospitality organizations because they
work directly with the customers and represent the organization. However, the turnover rate …

Purpose While quiet quitting is not an entirely new phenomenon, no published research has
examined its relationship to existing concepts from a human resource management and …

Purpose This paper aims to examine the impacts of links, fit and sacrifice as the sub-
dimensions of on-the-job embeddedness (JE) on turnover intentions through the mediating …

Full article: Emotions in service research: evolutionary analysis and empirical review Skip to Main
Content Taylor and Francis Online homepage Taylor and Francis Online homepage Log in …

Purpose As supervisor incivility and its negative effect may impact employees' psychological
health and even the sustainable development of hospitality enterprises, this study aims to …

Workplace deviance poses a significant challenge in the hospitality and tourism industries.
Based on conservation of resources theory, we develop a model proposing relationships …

This study aims to investigate the multiple effects of hotel employees' workplace anxiety
under COVID-19. By using time-lag data with 223 matched responses, we showed that …

Purpose Although service researchers have long suggested that customer mistreatment
adversely impacts service employees' outcomes, statistical integration of current empirical …

Drawing on conservation of resources (COR) theory, this study examines how and when
sincere social interaction affects tourist immersion at the destination. We develop a …

Purpose Debates regarding climate change risk perception (CCRP), particularly its scale
and impact on social and environmental sustainability, have continued for decades. CCRP …