Sentiment analysis of public services for smart society: Literature review and future research directions
S Verma - Government Information Quarterly, 2022 - Elsevier
Businesses use sentiment analysis for market insights to improve performance. Sentiment
analysis application in building a smart society is immense, and there is a need to delineate …
analysis application in building a smart society is immense, and there is a need to delineate …
Smart governance in the context of smart cities: A literature review
This literature review has focused on smart governance as an emerging domain of study that
attracts significant scientific and policy attention. More specifically, this paper aims to provide …
attracts significant scientific and policy attention. More specifically, this paper aims to provide …
[HTML][HTML] Assessing behavioral data science privacy issues in government artificial intelligence deployment
In today's global culture where the Internet has established itself as the main tool for
communication and commerce, the capability to massively analyze and predict citizens' …
communication and commerce, the capability to massively analyze and predict citizens' …
Social media and political communication: a social media analytics framework
S Stieglitz, L Dang-Xuan - Social network analysis and mining, 2013 - Springer
In recent years, social media are said to have an impact on the public discourse and
communication in the society. In particular, social media are increasingly used in political …
communication in the society. In particular, social media are increasingly used in political …
[HTML][HTML] Socializing in emergencies—A review of the use of social media in emergency situations
Social media tools are integrated in most parts of our daily lives, as citizens, netizens,
researchers or emergency responders. Lessons learnt from disasters and emergencies that …
researchers or emergency responders. Lessons learnt from disasters and emergencies that …
Government innovation through social media
Social media in government is becoming one of the major trends in Electronic Government
(e-government) research and practice worldwide. During the last few years, several authors …
(e-government) research and practice worldwide. During the last few years, several authors …
Cybercrime detection in online communications: The experimental case of cyberbullying detection in the Twitter network
The popularity of online social networks has created massive social communication among
their users and this leads to a huge amount of user-generated communication data. In recent …
their users and this leads to a huge amount of user-generated communication data. In recent …
Social media adoption and resulting tactics in the US federal government
I Mergel - Government information quarterly, 2013 - Elsevier
In 2009, the departments in the executive branch of the US federal government received the
presidential marching order to “harness new technologies” in order to become more …
presidential marching order to “harness new technologies” in order to become more …
A three‐stage adoption process for social media use in government
Social media applications are slowly diffusing across all levels of government. The
organizational dynamics underlying adoption and use decisions follow a process similar to …
organizational dynamics underlying adoption and use decisions follow a process similar to …
Social media effects on fostering online civic engagement and building citizen trust and trust in institutions
This paper tests the extent to which social media is sha** civic engagement initiatives to
build trust among people and increase trust in their institutions, particularly the government …
build trust among people and increase trust in their institutions, particularly the government …