The meaning of success in conversation depends on people's goals. Often, individuals
pursue multiple goals simultaneously, such as establishing shared understanding, making a …

We conducted a systematic review of 143 empirical studies of advice-based decision
making published in management or psychology between 2006 and 2020. We identified two …

Purpose With the rapid development of the service industry, service innovation has
gradually become a hot topic in business today. How to further improve employees' service …

We examine “conversational receptiveness”–the use of language to communicate one's
willingness to thoughtfully engage with opposing views. We develop an interpretable …

Although scholars have highlighted the benefits of psychological safety, relatively few
studies have examined how leaders establish it. Whereas existing research points to the …

Abstract Research Summary Although business model innovation (BMI) is said to be
underpinned by managerial capabilities, there is a lack of studies that delve into the …

Research on workplace hel** has suggested that helpers receive positive outcomes from
recipients in return for their help. We argue that this predominantly positive view of recipient …

There is a growing amount of attention being brought to personal branding as an effective
career behavior, but little is known about the factors that predict personal branding …

Resource seeking, or the act of asking others for things that can help one attain one's goals,
is an important behavior within organizations because of the increasingly dynamic nature of …

Members of dominant groups can play a critical role as allies to members of marginalized
groups in creating more diverse, equitable, and inclusive workplaces. However, a growing …