The ever-happening disruptive events interrupt the operationalisation of manufacturing
organisations resulting in stalling the production flow and depleting societies with products …

Product return is a critical issue due to the uncertainty associated with the price, demand,
and quality of the product. Thus, businesses must improve their information transparency to …

This paper examines a platform supply chain comprising a manufacturer and an e-platform
in the presence of a secondary marketplace. Motivated by the industrial cases, the paper …

Returns and consumer fairness concerns put a huge pressure on manufacturers who sell
their products online. The optimal selling format and return freight strategy become …

The booming live streaming business has increased the number of consumer options for
purchase channels, which has had a significant impact on firm sales models and …

Product Returns (PR) are an inevitable yet costly process in business, especially in the
online marketplace. How to deal with the conundrums has attracted a great deal of attention …

Online customization is very popular among consumers in current e-commerce because of
its flexible customization time and diverse product attributes. This paper establishes a dual …

Motivated by the industrial practice that the giant E-commerce platforms are well motivated
to engage in offering the extended warranty service, this paper investigates the optimal …

This paper considers three innovative mechanisms associated with effectively managing
consumer returns for an omnichannel retailer that has both online channels and physical …

Return-freight insurance (RI) and physical showroom (PS) can be a double-edged sword for
retailers, as they can help consumers reduce product mismatch and information uncertainty …