Purpose This study aims to survey the existing body of knowledge about digital innovation
within museums. Academic and practitioner interest in digital innovation has been piqued as …

The personalized content services in museums are motivated by the need to enhance the
visitors' experience through recommendations which consider the context of their visit, and …

Customer experience management (CEM) in the social media age finds itself needing to
adapt to a rapidly changing digital environment and hence there is a need for innovative …

Despite the growing body of research exploring health benefits of greenspace, most studies
treat greenspace as homogenous. There remains a need to focus on 'quality'rather than …

With the passing of the last testimonies, Holocaust remembrance and Holocaust education
progressively rely on digital technologies to engage people in immersive, simulative, and …

This paper examines social media activity by UK museums during the COVID‐19 pandemic.
There is a general perception that as museums closed their doors for extended periods, their …

Social media platforms can be used as a tool to expand awareness and the consideration of
cultural heritage organizations and their activities in the digital world. These platforms …

Digital technologies and social media platforms have been used in museum communication
for over a decade now, and Holocaust museums have increasingly adopted them in their …

Today, most museums in Europe and the United States present themselves as democratic
institutions. Meanwhile, scholarly literature puts much emphasis on the democratising …

This study aims to understand how people engage with art in the era of selfies, digital
devices, and social media. It examines the audience experience of an art exhibition, where …