" I hear you, I feel you": encouraging deep self-disclosure through a chatbot

YC Lee, N Yamashita, Y Huang, W Fu - … of the 2020 CHI conference on …, 2020‏ - dl.acm.org
Chatbots have great potential to serve as a low-cost, effective tool to support people's self-
disclosure. Prior work has shown that reciprocity occurs in human-machine dialog; however …

Evaluating the therapeutic alliance with a free-text CBT conversational agent (Wysa): a mixed-methods study

C Beatty, T Malik, S Meheli, C Sinha - Frontiers in Digital Health, 2022‏ - frontiersin.org
The present study aims to examine whether users perceive a therapeutic alliance with an AI
conversational agent (Wysa) and observe changes in the t 'herapeutic alliance over a brief …

Mirages: On anthropomorphism in dialogue systems

G Abercrombie, AC Curry, T Dinkar, V Rieser… - arxiv preprint arxiv …, 2023‏ - arxiv.org
Automated dialogue or conversational systems are anthropomorphised by developers and
personified by users. While a degree of anthropomorphism may be inevitable due to the …

When do we accept mistakes from chatbots? The impact of human-like communication on user experience in chatbots that make mistakes

MA de Sá Siqueira, BCN Müller… - International Journal of …, 2024‏ - Taylor & Francis
Chatbots are becoming omnipresent in our daily lives. Despite rapid improvements in
natural language processing in the last years, the technology behind chatbots is still not …

Designing a chatbot as a mediator for promoting deep self-disclosure to a real mental health professional

YC Lee, N Yamashita, Y Huang - Proceedings of the ACM on Human …, 2020‏ - dl.acm.org
Chatbots are becoming increasingly popular. One promising application for chatbots is to
elicit people's self-disclosure of their personal experiences, thoughts, and feelings. As …

Full disclosure: How smartphones enhance consumer self-disclosure

S Melumad, R Meyer - Journal of Marketing, 2020‏ - journals.sagepub.com
Results from three large-scale field studies and two controlled experiments show that
consumers tend to be more self-disclosing when generating content on their smartphone …

Chatbots in the field of mental health: challenges and opportunities

A Viduani, V Cosenza, RM Araújo, C Kieling - Digital Mental Health: A …, 2023‏ - Springer
Chatbots, ie, a digital system that provides an interface for interaction with users that is
based on natural language, are becoming increasingly more common in our daily lives …

Understanding the impact of long-term memory on self-disclosure with large language model-driven chatbots for public health intervention

E Jo, Y Jeong, SH Park, DA Epstein… - Proceedings of the 2024 …, 2024‏ - dl.acm.org
Recent large language models (LLMs) offer the potential to support public health monitoring
by facilitating health disclosure through open-ended conversations but rarely preserve the …

A digital safety dilemma: Analysis of computer-mediated computer security interventions for intimate partner violence during covid-19

E Tseng, D Freed, K Engel, T Ristenpart… - Proceedings of the 2021 …, 2021‏ - dl.acm.org
The shutdown measures necessary to stop the spread of COVID-19 have amplified the role
of technology in intimate partner violence (IPV). Survivors may be forced to endure …

Exploring effects of chatbot-based social contact on reducing mental illness stigma

YC Lee, Y Cui, J Jamieson, W Fu… - Proceedings of the 2023 …, 2023‏ - dl.acm.org
Chatbots have been designed to provide interventions in mental healthcare. However, how
chatbot-based social contact can mitigate social stigma in mental illness remains under …