Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …

The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …

The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …

Impact of service agents on customer satisfaction and loyalty: mediating role of Chatbots |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

In recent years, there has been a remarkable transformation in our interaction with legal
texts due to the widespread utilization and adoption of natural language processing …

Conversational agents are getting increasingly popular and find applications in health and
customer services. Conversations in these fields are often emotionally charged. It is …

This review examines the adoption of artificial intelligence (AI) as a novel technology for
strategic communication. This study includes a survey of pertinent literature that highlights …

Evaluating conversational agents (CAs) that are supposed to be applied in healthcare
settings and ensuring their quality is essential to avoid patient harm and ensure efficacy of …

Objective Digital transformation in higher education has presented medical students with
new challenges, which has increased the difficulty of organising their own studies. The main …

This review gives an extensive overview of evaluation methods for task-oriented dialogue
systems, paying special attention to practical applications of dialogue systems, for example …