Technostress—defined as stress that individuals experience due to their use of Information
Systems—represents an emerging phenomenon of scholarly investigation. It examines how …

Given the rapid advancements in information communication technology (ICT), researchers
and practitioners need to understand the impact that emerging phenomena, such as artificial …

Communicating with customers through live chat interfaces has become an increasingly
popular means to provide real-time customer service in many e-commerce settings. Today …

The rise of AI-based chatbots has gradually changed the way consumers shop. Natural
language processing (NLP) technology and artificial intelligence (AI) are likely to accelerate …

The idea of interacting with computers through natural language dates back to the 1960s,
but recent technological advances have led to a renewed interest in conversational agents …

Conversational agents (CAs) are natural language user interfaces that emulate human-to-
human communication. Because of this emulation, research on CAs is inseparably linked to …

The emerging ambient persuasive technology looks very promising for many areas of
personal and ubiquitous computing. Persuasive applications aim at changing human …

In the realm of smart services, smart personal assistants (SPAs) have become a popular
medium for value co-creation between service providers and users. The market success of …

From our desk chairs it may be tempting to work up an idea, build a quick prototype, test it in
a lab, and say,“Our work here is done; the rest is merely details.” More scholarly knowledge …

Robo-advisors promise to offer professional financial advice to private households at low
cost. However, the automation of financial advisory processes to fully-digitalized services …