This paper reviews the literature on patient satisfaction in primary health care settings.
Definitions and models of satisfaction are considered first. Attention is given to the …

BACKGROUND In an effort to learn more about the importance of continuity of care to
physicians and patients, I reviewed the medical literature on continuity of care to define …

The Health Belief Model was originally formulated to explain (preventive) health behavior.
As defined by Kasl and Cobb,'health behavior is “any activity undertaken by a person who …

Access is an important concept in health policy and health services research, yet it is one
which has not been defined or employed precisely. To some authors “access” refers to entry …

PURPOSE We wanted to undertake a critical review of the medical literature regarding the
relationships between interpersonal continuity of care and the outcomes and cost of health …

PURPOSE We wanted to review the medical literature regarding the relationship between
interpersonal continuity of care and patient satisfaction and suggest future strategies for …

Patient satisfaction is a variable of increasing interest to researchers, clinicians, and medical
educators. Of several studies reviewed, only a few have shown evidence of careful …

The factor analytic development and validation of numerous index scores to measure patient
attitudes regarding characteristics of doctors and medical care services is described. Index …

Professional-client relations are considered in the context of certain structural changes in
society, especially in the health-care field. These societal features are discussed in terms of …

The current literature reports greatly inconsistent relationships of sociodemographic
variables to satisfaction with health care, so much so that attention has turned away from …