Purpose The purpose of this paper is to develop a comprehensive model representing the
relationships among service quality, customer satisfaction, trust and loyalty in a retail …

In this ever-growing competitive banking industry, understanding the effect of electronic
banking service quality on customers' satisfaction and loyalty is the secret to being …

The aim of this study is to measure the relationship between service quality and customer
satisfaction among the customers of Pakistani Islamic banks. This study employed a …

Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shop**
in Pakistan using “ES-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e …

Purpose In this paper, the authors investigated the impact of quality digital banking services
delivered during the COVID-19 pandemic on customers' satisfaction and retention …

When analyzing the causes that lead to digital government success or failure, state of the art
research is often divided into two main areas:(1) implementation of these initiatives by …

The purpose of this study is to analyze the impact of online service quality of e-commerce
websites on customer satisfaction and purchase intention. The study identifies the …

This paper presents an exhaustive review of literature on the current developments in
internet banking. It provides an overview of the changes as well as the ongoing research on …

With remarkable growth of ICT development and the Internet popularity, the widespread use
of the electronic service is becoming inevitable. Furthermore, as the user adoption plays an …

The present study examined the anticipated technology service quality of private commercial
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …