Background: As industry and society move towards the second decade of the deluge of
advanced technologies of the Industry 4.0 (I4. 0) age, introduced circa 2012, it is evident that …

This paper investigates how firms can enjoy a sustainable business even during the COVID-
19 pandemic. The adoption of lean coordination mechanisms over the supply chain (SC) …

Disasters can severely impact supply chains (SCs), including all stakeholders involved. This
study aims to identify the impacts of major disasters on SCs and countermeasure strategies …

Purpose This study employed the commitment–trust theory in social psychology and
relationship marketing to explore female customers' perception of channel integration quality …

In this research, we present a model of innovative healthcare solutions as an interactive
outcome of high-involvement work systems and technologically-mediated relational …

The NPS index is used in the hotel industry to measure customer loyalty and, by extension,
customer satisfaction. Many hotel companies set their annual budget based on this index …

The Covid-19 pandemic forced many companies to alter and improve their logistics activities
as part of their business logistics strategies, to obtain cost and service advantages. In this …

This study investigates the impact of organizational legitimacy on digitalization and
operational performance in the context of COVID-19 pandemic considered as a 'black …

Faced with globalization and unpredictable disruptions, firms aspire to achieve resilience
and sustainable recovery of their supply chain (SC) networks. However, Nigerian retail firms …

The main objective of this paper is to evaluate the main impacts of the COVID-19 pandemic
on the supply chain structures and arrangements of UK-based multinational manufacturing …