Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector

SAA Al-Ghamdi, NS Badawi - Cogent Business & Management, 2019 - Taylor & Francis
This study examines the influence of corporate social responsibility activities on customer
satisfaction and loyalty in the Saudi banking sector. The quantitative method was adopted by …

Effect of corporate social responsibility on Jordan pharmaceutical industry's business performance

AAA Sharabati - Social Responsibility Journal, 2018 - emerald.com
Purpose The purpose of this study is to investigate the effect of implementing corporate
social responsibility (CSR) initiatives (social responsibility, economic responsibility and …

Corporate social responsibility, customer satisfaction, and customer loyalty in banking institutions: A literature review

S Kartsonakis, E Grigoroudis - Sustainable Finance and ESG: Risk …, 2023 - Springer
Corporate social responsibility (CSR) is a concept adopted by various businesses and
organizations and it is being constantly examined by researchers. One of the major …

Corporate social responsibility (CSR) and sustainability in Asian luxury hotels: Policies, practices and standards

V Cherapanukorn, K Focken - Asian Social Science, 2014 - ira.lib.polyu.edu.hk
The tourism and hospitality industry claims to embrace the concept of corporate social
responsibility (CSR) but it seems unclear how and if companies integrate CSR activities into …

Determinants of behavioral intention to use South Korean airline services: Effects of service quality and corporate social responsibility

E Park, S Lee, SJ Kwon, AP Del Pobil - Sustainability, 2015 - mdpi.com
Since the introduction of corporate social responsibility (CSR), it has become an important
duty of companies and organizations. In addition, academic and industry researchers have …

Responsabilidad social empresarial en banca: Su aplicación al caso de la banca cooperativa

JRS Palacio, SR Pérez - REVESCO: revista de estudios …, 2018 - dialnet.unirioja.es
El concepto de RSE y las dimensiones que lo componen vienen determinados por las
características particulares de las empresas en cada industria o sector económico en el que …

Market orientation and corporate social responsibility: towards an integrated conceptual framework

MA Mahmoud, C Blankson, RE Hinson - International Journal of Corporate …, 2017 - Springer
The aim of this study is to develop a comprehensive framework and propositions showing
the integration of market orientation (MO) as an economic-oriented strategy and corporate …

Influence of bank's corporate social responsibility (CSR) initiatives on consumer attitude and satisfaction in India

RA Paluri, S Mehra - Benchmarking: An International Journal, 2018 - emerald.com
Purpose Research on corporate social responsibility (CSR) activities and consumer
perception of CSR activities is increasing over the recent past. The purpose of this paper is …

Una revisión a la investigación en responsabilidad social corporativa en el sector bancario

YVD Orozco, DM Barón, SLB Gómez - Equidad y desarrollo, 2012 - equidad.lasalle.edu.co
Este documento revisa los estudios de responsabilidad social corporativa (RSC) en el
sector bancario. Busca identificar los principales problemas analizados al respecto en la …

Customer satisfaction: A comparison of public and private banks of Pakistan

W Haq, B Muhammad - Proceedings of the Sixth International Conference …, 2013 - Springer
The purpose of conducting this research is to compare public and private sector banks of
Pakistan by evaluating their customer satisfaction. This research is mainly based on primary …