The aim of this paper is to review the literature on the combined use of Quality Function
Deployment (QFD) and Analytic Hierarchy Process (AHP) methodologies and to apply a …

Tourism-related industries have emphasized the wellness tourism market when numerous
countries now face an aging population. Many studies have indicated that strong customer …

This study aims to develop a quantitative assessment framework for public bus operators to
translate the passenger demands into service quality specifications. The results of a …

Experiences are at the core of tourism and hospitality. Understanding how to design,
manage and measure such experiences has become a key topic in academic literature …

This conceptual paper develops and justifies a pro-active, design-driven approach to
sustainable destination development. Using insights from design science, it helps explain …

The aim of this work is to propose a new methodological approach to define customer
specifications through the employment of an integrated Quality Function Deployment (QFD) …

Augmented reality (AR) has moved into the spotlight of technological developments to
enhance tourist experiences, presenting a need to develop meaningful AR applications …

Today, to properly address circular economy practices, strategic decisions encompassing all
the various life cycle stages of products or services have become critically important in the …

The spread of digital technologies offers great potential for both the creative industries in
general and for the tourism industry. The overall goal of this research is to evaluate the …

This study investigates the competitiveness of Alanya, a medical tourism destination in
Türkiye, and determines appropriate strategies using the analytical hierarchy process and …