This comprehensive survey investigates methodologies and factors utilized for predicting
review helpfulness on e-commerce websites. Analyzing 132 research publications from the …

Can linguistic choices of reviewers, such as using first-person singular pronouns (FPSP),
affect readers' perception of information helpfulness? When sharing their purchase and …

There are thousands of reviews constantly being posted for popular products on e-
commerce websites. The number of reviews is rapidly increasing which creates information …

Understanding what factors make a helpful online review is critical to increase sales and
drive revenue for online retailers. This paper examined the impacts of both reviews' …

The review's helpfulness and its impact on purchase decisions are well established. This
study presents a robust helpfulness prediction model for customer reviews. To this end …

Writing style is an important rhetorical feature of textual information. However, its value has
not yet been well understood within the context of social media. This research compares two …

Everyday many online product sales websites and specialized reviewing forums publish a
massive volume of human-generated product reviews. People use these reviews as …

Employee satisfaction impacts the efficiency of businesses as well as the lives of employees
spending substantial amounts of their time at work. As such, employee satisfaction attracts a …