This paper provides a systematic review of consumer behaviour and order fulfilment in
online retailing. The objective of this review is threefold: first, to identify elements of order …

Abstract Empirical research in Supply Chain Management is increasingly interested in
complex models involving mediation effects. We support these endeavors by directing …

This study proposes and empirically tests a contextualized model for investigating
repurchase intentions of e-commerce consumers as well as their word-of-mouth (WOM) …

The dimension of logistics service quality (LSQ) has been receiving much attention as a key
factor for the success of many leading domestic e-commerce platforms (DEC). However, the …

Artificial intelligence (AI) applications are increasingly used to support supply chain
management (SCM) activities. However, industry reports and recent research indicate …

Nowadays, online retailers are offering a variety of delivery options consisting of varying
combinations of delivery attributes. This study investigates how consumers value these …

Purpose The purpose of this paper is to investigate the impact of logistics service quality
(LSQ) on consumer satisfaction and loyalty in an omni-channel retail environment …

For logistics service providers (LSPs), improving customer satisfaction and obtaining
customer re-use intention are key to gaining sustainable competitive advantages and …

Purpose The success of last-mile delivery is dependent on consumer acceptance of such
services, yet little is known about unattended delivery experience. This paper's purpose is to …

Purpose This study aims to understand the consumer behavior in the context of online food
delivery services that has become crucial for all the players in the market to meet their …