Purpose With the rapid development and implementation of cutting-edge information
technologies in tourism and hospitality, it is necessary to update the progress of technology …

Considering the importance of customer trust in the m-commerce domain, this study aims to
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …

Purpose Mobile travel apps (MTA) smart features were identified based on recent travel
application (app) trends and a literature review of MTA smart features. Subsequently, the …

Purpose The purpose of this study is to explore and identify the privacy concerns of
smartphone app users pertinent to app usage. Design/methodology/approach Adopting a …

Purpose Considering the limited understanding of determinants influencing the adoption of
smart mobile tourism app (SMTA) featuring augmented reality (AR) and big data analytics …

Understanding privacy needs has become paramount in the evolving landscape of social
robots in the hospitality industry. Traditional privacy concerns, dominated by transactional …

The purpose of this study is to examine the relationships among customer trust toward voice
Artificial Intelligence (AI) in guestrooms, information privacy concerns associated with this …

Purpose This study aims to explore US hotel guests' privacy concerns with a twofold aim as
follows: to investigate the privacy categories, themes and attributes most commonly …

Purpose The purpose of this study was to validate a conceptual model that examined
consumers' intentions to use hotel interactive technologies (HINT) and their conversion …

Technological advancements have made artificial intelligence and robotic systems more
functional, intelligent as well vulnerable. This development caused fresh discussions about …