The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …

Chatbots become quite hyped in recent times as they can provide an intuitive and easy-to-
use natural language human-computer interface. Nevertheless, they are not yet widespread …

Voice has become a widespread and commercially viable interaction mechanism with the
introduction of voice assistants (VAs), such as Amazon's Alexa, Apple's Siri, Google …

A personal intelligent agent (PIA) is a system that acts intelligently to assist a human using
natural language. Examples include Siri and Alexa. These agents are powerful computer …

Amazon Alexa is a voice-controlled application that is rapidly gaining popularity. We
examined user interactions with this technology, and focused on the types of tasks …

Purpose The purpose of this paper is to develop a comprehensive research model that can
explain customers' continuance intentions to adopt and use intelligent personal assistants …

This paper studies conversational approaches to information retrieval, presenting a theory
and model of information interaction in a chat setting. In particular, we consider the question …

ABSTRACT Personal Intelligent Agents (PIAs), such as Apple's Siri and Amazon's Alexa, are
different from traditional information systems. They possess unique design features and are …

Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an
important direction for improving the quality of the system response. Namely, for cases when …

Trust is considered a prerequisite for consumer interaction with smart voice-interaction
technologies such as smart speakers, although how exactly this develops remains unclear …