Luxury tourism–a review of the literature

R Iloranta - European Journal of Tourism Research, 2022‏ - ejtr.vumk.eu
This study aims to provide a holistic and comprehensive picture of the current state of luxury
tourism research. In order to do so, 119 articles published between 2004-2019 were …

[HTML][HTML] Impact of the perceived risk in influencers' product recommendations on their followers' purchase attitudes and intention

LJ Cabeza-Ramírez, SM Sánchez-Cañizares… - … Forecasting and Social …, 2022‏ - Elsevier
The impact of the use of influencers in recommending certain products to the audience has
been highlighted in recent literature on social media marketing. However, this literature has …

Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank's customer loyalty

A Abror, D Patrisia, Y Engriani, S Evanita… - Journal of Islamic …, 2020‏ - emerald.com
Purpose The purpose of this study is to investigate the influential factors of customer loyalty
to Islamic banks, namely, service quality, customer satisfaction, customer engagement and …

Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees

A Radic, JM Arjona-Fuentes, A Ariza-Montes… - International Journal of …, 2020‏ - Elsevier
This research aims to shed new light on peculiar on-board working conditions by adopting
the widely recognized and well-established job demands–job resources theory and …

Tourist loyalty in creative tourism: the role of experience quality, value, satisfaction, and motivation

D Suhartanto, A Brien, I Primiana… - Current Issues in …, 2020‏ - Taylor & Francis
This study examines tourist loyalty in creative tourism comprising of experience quality,
perceived value, satisfaction, and motivation as its antecedents and assesses the mediation …

The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention

AC Cakici, Y Akgunduz, O Yildirim - Tourism Review, 2019‏ - emerald.com
Purpose The purpose of this study was to examine the relationships between perceived
price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially …

Constrained and virtually traveling? Exploring the effect of travel constraints on intention to use virtual reality in tourism

AF Schiopu, RI Hornoiu, AM Padurean, AM Nica - Technology in Society, 2022‏ - Elsevier
The COVID-19 pandemic gravely affected the travel industry, with many changes in terms of
customers' attitudes and behavior. Since people had limited ability to visit far-away …

[PDF][PDF] Critical review of service quality scales with a focus on customer satisfaction and loyalty in restaurants

A Uslu, R Eren - Deturope-the Central European Journal of Regional …, 2020‏ - deturope.eu
This study provides a critical review of the instruments developed for measuring service
quality in restaurants. However, this study reviews the researches to examine the …

Perceptions of cruise travel during the COVID-19 pandemic: Market recovery strategies for cruise businesses in North America

T Pan, F Shu, M Kitterlin-Lynch, E Beckman - Tourism Management, 2021‏ - Elsevier
The study aims to identify consumer perceptions of the cruise industry amid the COVID-19
pandemic and seeks to provide market recovery strategies for cruise businesses. The …

The relationship between CRM and customer loyalty: The moderating role of customer trust

MMD Alam, RA Karim, W Habiba - International Journal of Bank …, 2021‏ - emerald.com
Purpose The present study investigates the moderating role of customer trust in customer
relationship management (CRM) components and customer loyalty relationships in the …